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Returns

What is your return policy?

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. To ensure a smooth process, please note the following ba

How do I start a return? What is the process?

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. To ensure a smooth process, please note the following ba

Can all items be returned?

We strive to ensure your satisfaction with every purchase. In general, the majority of our items are eligible for return, provided they meet certain criteria. Items must be unused and returned within 15 days from the date of reception. However, it's

When will I receive my refund?

If you're waiting for a refund due to a cancellation or return, rest assured that the refunded amount will be returned to the original payment method used for the purchase. Once the refund has been processed, please allow 10-15 business days for the

Will I be refunded the shipping costs?

No, unfortunately, we do not refund original shipping costs. As detailed on our return policy, you receive a refund for the value of the products returned. We recommend checking our return policy and return procedure for specific details on the retur