What is your return policy?Updated 3 months ago

Our return policy is designed to offer full transparency and guarantee customer satisfaction. You have a 15-calendar day window from the delivery date to return items for an exchange or refund. 

To ensure a smooth process, please note the following basic conditions:  

Product condition: The product must be in a brand new and unworn resalable condition. To prevent scratched soles, kindly try on shoes on a carpeted surface. Any signs of wear (including scratched soles) may render the item ineligible for return. 

Exclusions: Made-to-Order (MTO), Custom, and Final Sale items cannot be returned or exchanged. We recommend reviewing your order carefully before confirming orders including items from these categories. 

Packaging: The product must be returned in the same condition as it was sent, inclusive of the original packaging— Meermin shoe box, dust bag/s, and shipping packaging. Please refrain from using the Meermin shoe box as the shipping container. 

In our commitment to providing the best customer experience, these conditions are in place to ensure both the product's integrity and your satisfaction. If you have any questions or require assistance during the return process, our dedicated customer service team is here to help. 

Looking to initiate a return? Sure, find all the information on how do so here.