Hi there! Need assistance? Leave us a message, and our dedicated team will respond as soon as possible.

Our email contact form is a convenient way for you to get in touch with us. Whether you have questions, feedback, or requests, we're here to assist you. Fill out the form below, and we'll respond as soon as possible.

Back to Main Site

Back to US Site

Meermin Shoes (US)

Need any assistance? We are here to help.

Meermin Help Center (North America)

Do I have to pay Sales Tax?

Will I have to pay import duties or taxes?

Taxes

Can I split my purchase in installments?

Which Payment methods do you accept? Can I use Apple Pay?

I received a verification email from NoFraud, is it legitimate?

Can I shop local currency?

Payments

Will I receive any tracking information? How do I track my order?

Do you offer International Shipping?

Can I modify the shipping address?

Can I pick my order in store?

Do you ship to APO & FPO addresses?

Do you offer Express shipping services?

Where is my order?

Shipping

Order Management

What is your return policy?

How do I start a return? What is the process?

Are your US returns free?

Can all items be returned?

When will I receive my refund?

Will I be refunded the shipping costs?

How can I return an item purchased in NYC store?

How can I return an item purchased online to your NYC physical store?

Returns

How is my order protected against loss, damage, or theft during shipping?

Shipping Protection

Where are your shoes made?

Are all your products designed in house?

Will you receive a restock?

Can I customise a stock product?

How can I know if a product is in stock?

What is the difference between shoe polish and shoe cream?

Will the leather stretch after some use?

What is Calf?

What is Museum Calf?

What is Waxy Kudu?

What is Softcalf?

What is Silkcalf?

What is Waxy Commander?

What is Shell Cordovan?

What is Waxy Shell Cordovan?

What is Antique Calf?

What is Suede?

What is Patent leather?

What are leather soles?

What are studded rubber soles?

What is a metal shank?

What is the welt?

What is the difference between Calf and Softcalf?

Where are the materials you use from?

What is the cork filler?

Leathers and Materials

What is Goodyear Welted construction?

Which kind of construction do you use?

What is Handwelted?

What is Norvegesse construction?

What is the difference between Goodyear Welted and Flex Goodyear Welted construction?

Construction

What is NST?

What is the "Gentleman's Notch"?

Design

Product

How should a goodyear-welted shoe fit?

Can you assist with sizing?

Can I get sized in person?

HIRO Last Fit

NEGON Last Fit

SWAY Last Fit

NOVA Last Fit

ELTON Last Fit

Size & Fit

What is a MTO Group?

How do MTO Groups work?

Is there any fee or upcharge on MTO Groups?

Can MTO items be returned?

When will my MTO Order ship?

Want to make a suggestion for upcoming MTOs?

How do I join the Meermin Loyalty Program?

How do I earn points?

How do I redeem points?

How do I access the next Tier level?

How do I receive points for referring a friend?

I've made a purchase but I can't see the points in my account

I've bought at the NYC Store, will I still receive points?

I returned an order. Where did my points go?

Rewards

Do Meermin gift cards expire?

Gift Cards & Store Credit

What is a 'Factory Second'?

Why should I buy a Factory seconds? Am I making any difference with my purchase?

How can I easily identify a Factory Second?

Factory Seconds Event

All articles

Categories