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How can I return an item purchased online to your NYC physical store?Updated 10 days ago

If you’ve made a purchase on our U.S., Canadian, or Mexico website and your order begins with the code U or NY, you can return your item(s) to our NYC physical store for processing.

Return Process:

If you are in New York City, you are welcome to visit our store. Our staff will assist you with your return. Please review the following options and steps:

  1. Exchange from Online:
    • Take your returned items to our NYC store and print out the Return Form.
    • Please note that exchanges for online purchases will be shipped from our warehouse. The exchanged item cannot be taken directly from the store since it was originally an online purchase.
  1. Exchange for an In-Store Item:
    • Bring your returned items to our NYC store and select the refund option on the Return Form.
    • You can then make a new purchase at the store. Our online team will process the refund for your original online purchase within 7-14 business days. 
  1. Refund:
    • Bring your returned items to our NYC store, select the refund option on the Return Form.
    • The refund will be processed through our online system, which typically takes 7-14 business days.

Important Information:

  • Please ensure that you print out the Return Form so our team can process your return smoothly and efficiently.
  • Refunds and exchanges are subject to the conditions outlined in our general Return Policy.

If you have any further questions or need assistance, feel free to reach out. 

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