Note: This policy applies specifically to our North American site. If you require information relevant to other regions, please choose the one you are interested in from the options below:. Switch to European Help CenterSwitch to International Help C

<h1 id="isPasted">2026 Summer Sale Return Policy</h1>Note: This policy applies specifically to our North American site. If you require information relevant to other regions, please choose the one you are interested in from the options below:<a href="http://help-eu.meermin.com/">Switch to European Help Center</a> <a href="http://help-int.meermin.com/">Switch to International Help Center</a> <a href="https://help-uk.meermin.com/">Switch to UK Help Center</a> 2026 Summer Sale Return Policy:At Meermin, we are committed to transparency and clarity, and we wish to reiterate our policies to ensure you are fully informed. As we enter our 2026 Summer Sale Event, running from August 25 through August 28, 2026, we want to specifically outline our return policy for the event. Please carefully consider the following:Final Sales: To be able to offer you the best deals during the Summer Sale Event, sales of reduced items will be considered final. This means that once a purchase is made, it is non-returnable. One of the reasons for this is that these styles will be discontinued and no further stock will be kept. Exchanges will be accommodated as long as inventory allows us to do so.Multiple Category Orders: Should your order include an item that is not included in the Summer Sale Event, the final sale condition will not apply to that particular item, and our regular return policy will apply.In our commitment to providing the best customer experience, these conditions are in place to ensure both the product&apos;s integrity and your satisfaction. If you have any questions or require assistance, our dedicated Customer Care team is here to help.

Summer Sales Policy

Event TimingOur North American Summer Sale Event starts Tuesday, August 25th, 2026 at 11:59 PM ET, online, on the Meermin App, and in Stores. Download the Meermin App for iOS & Android here:. North American APPEuropean APPInternational APP. Browsing

<h1 id="isPasted">2026 Summer Sale Event</h1>Event Timing Our North American Summer Sale Event starts Tuesday, August 25th, 2026 at 11:59 PM ET, online, on the Meermin App, and in Stores.Download the Meermin App for iOS &amp; Android here:<a href="https://b37cxkhz.tapc.art/">North American APP</a> <a href="https://xnknapvu.tapc.art/">European APP</a> <a href="https://8lvak7pr.tapc.art/">International APP</a>Browsing the Sale To make it as simple as possible to find what you&apos;re looking for and see what&apos;s available, use our refined filters. You can easily narrow down the selection and see what&apos;s available in your size, preferred last, upper leather, or sole choice in seconds.No Hold Policy To make the sale as fair and straightforward as possible for everyone, all items will be available on a first-come, first-served basis. We&apos;re unable to reserve or place any items on hold during the event. We appreciate your understanding.Final Sales All products marked down during the Summer Sale are considered final sale, and as such, no returns will be accepted. This policy is in place for several reasons, including that these specific styles are slated for discontinuation and no stock of these items will be retained. Exchanges will be accommodated, provided that our available inventory allows for them.Limited Availability These styles will not be restocked during the event. If you find something that appeals to you, there won&apos;t be a better time to grab that pair!Discounts &amp; Promotional Codes No discount code or additional action is required to access our Summer Sale pricing. All prices displayed on the website already reflect the applicable sale discount.Summer Sale prices can be combined with first-purchase discount codes, Rewards, or any other promotional codes or offers.&#xA0;Event End The 2026 Summer Sale Event ends Friday, August 28th, 2026 at 11:59 PM ET.

Useful Information about the '26 Summer Sale (North America)

Price AdjustmentsDuring our 2026 Summer Sale Event, we are pleased to offer a one-time price adjustment on eligible purchases upon request. The original purchase must have been made within 15 days prior to the start of the Summer Sale Event (August 2

<h1 id="isPasted">Summer Sale Price Adjustments</h1>Price Adjustments During our 2026 Summer Sale Event, we are pleased to offer a one-time price adjustment on eligible purchases upon request. The original purchase must have been made within 15 days prior to the start of the Summer Sale Event (August 25th, 2026), and the price adjustment request must be submitted while the Summer Sale Event is still active, through August 28th, 2026.Only items that are included in the Summer Sale and have been marked down compared to the original purchase price are eligible for a price adjustment. To qualify, the original purchase must not have been made using any other promotion, discount, Reward, or promotional code. Items excluded from the Summer Sale or originally purchased at a promotional or discounted price are not eligible for price adjustments.Each eligible purchase is limited to one price adjustment per item. To request a price adjustment, please contact our Customer Care team and provide your original purchase receipt or order confirmation.The price difference will be issued exclusively as store credit. Price adjustments cannot be refunded to the original payment method or issued in any other form.All price adjustment requests are subject to verification and approval.

Price Adjustments

Unfortunately, we cannot guarantee that an order placed during our sale can be cancelled or modified. Our team will always do its best to accommodate your request, but we cannot confirm or guarantee that an order has been successfully cancelled, stop

Unfortunately, we cannot guarantee that an order placed during our sale can be cancelled or modified.Our team will always do its best to accommodate your request, but we cannot confirm or guarantee that an order has been successfully cancelled, stopped, or edited, as our warehouse team works very quickly to process and dispatch orders.In the event that an order can be stopped, it would always be issued as store credit, not as a refund. ( Credits are valid for 12 Months)For this reason, all sale orders are considered final sales.

Can I cancel or edit my sale order?

During the Summer Sale, we cannot hold or stop the original order, as the items could return to stock and be sold to another customer. If you would like to add items, please provide the full details of the items you wish to add via email. These will

<div data-turn-id-container="request-WEB:29e5f9a4-bfa0-44f8-aa48-b165e5fbe613-2" data-is-intersecting="true" id="isPasted"><section dir="auto" data-turn-id="request-WEB:29e5f9a4-bfa0-44f8-aa48-b165e5fbe613-2" data-turn-id-container="request-WEB:29e5f9a4-bfa0-44f8-aa48-b165e5fbe613-2" data-testid="conversation-turn-6" data-turn="assistant"><div data-conversation-screenshot-content><div data-message-author-role="assistant" data-message-id="af0eedb8-6d12-4541-b49f-cc480bc3c706" dir="auto" data-message-model-slug="gpt-5-6" data-turn-start-message="true" tabindex="0">During the Summer Sale, we cannot hold or stop the original order, as the items could return to stock and be sold to another customer.If you would like to add items, please provide the full details of the items you wish to add via email. These will be shipped separately, and we will only charge 50% of the standard shipping cost for the additional shipment.</div></div><div data-conversation-screenshot-content> </div></section></div>

Can I add items to my Summer Sale order?

As stated on our website and in this FAQ, Summer Sale moves extremely quickly. Our Customer Care team will always do its best to review requests as soon as possible, but we cannot guarantee that emails will be reviewed before an order is processed or

<div data-conversation-screenshot-content id="isPasted"><div data-message-author-role="assistant" data-message-id="f888ae13-63a9-4ac4-956d-46eee7e6cdf5" dir="auto" data-message-model-slug="gpt-5-6">As stated on our website and in this FAQ, Summer Sale moves extremely quickly. Our Customer Care team will always do its best to review requests as soon as possible, but we cannot guarantee that emails will be reviewed before an order is processed or shipped.Response times can take 24&#x2013;48 hours, and during this time our warehouse team will continue processing orders as quickly as possible to meet our customers&#x2019; delivery expectations. As a result, your order may already have been prepared and shipped by the time we are able to review your request.We are always happy to try to accommodate changes or cancellations, but this cannot be guaranteed under any circumstances. Once an order placed by you has been processed and shipped, it can no longer be modified or cancelled.Please also note that, as stated on our website, Summer Sale purchases are final and are not eligible for exchanges or returns.</div></div><div data-conversation-screenshot-content> </div>

I requested a change or cancellation, but my Summer Sale order has already been shipped. Why?

All 2026 Summer Sales are Final Sales and are not eligible for returns or exchanges. However, as a commercial gesture, you may contact us within 15 days of shipment and we can check whether stock is available for a possible exchange. This is not guar

All 2026 Summer Sales are Final&#xA0;Sales and are not eligible for returns or exchanges.However, as a commercial gesture, you may contact us within 15 days of shipment and we can check whether stock is available for a possible exchange. This is not guaranteed and does not constitute an obligation to accept a return or exchange.If we are able to accommodate the exchange, all associated shipping costs will be at your expense.Once this 15-day period has passed, we will no longer be able to process any requests, as all sale purchases were considered final. Any request submitted after this deadline would not be accepted.We therefore recommend submitting any request within the stated timeframe so that we can review it and offer the available options.

Summer Sale Exchanges

Hi there! Need assistance? Leave us a message, and our dedicated team will respond as soon as possible.

Our email contact form is a convenient way for you to get in touch with us. Whether you have questions, feedback, or requests, we're here to assist you. Fill out the form below, and we'll respond as soon as possible.

Back to Main Site

Back to US Site

Meermin Shoes (US)

Summer Sale

Can I cancel or edit my order?

Will I have to pay import duties or taxes?

Do I have to pay Sales Tax?

Taxes

Can I split my purchase in installments?

Which Payment methods do you accept? Can I use Apple Pay?

I received a verification email from NoFraud, is it legitimate?

Can I shop local currency?

Can I pay with multiple credit cards?

How can I claim my Tax Free (VAT refund)?

Payments

Will I receive any tracking information? How do I track my order?

Do you offer International Shipping?

Can I modify the shipping address?

Can I pick my order in store?

Do you ship to APO & FPO addresses?

Do you offer Express shipping services?

Where is my order?

Shipping

Order Management

What is your return policy?

How do I start a return? What is the process?

Are your US returns free?

Can all items be returned?

When will I receive my refund?

Will I be refunded the shipping costs?

How can I return an item purchased in NYC or Washington store?

How can I return an item purchased online to your NYC physical store?

When will I receive my exchange?

Returning an Exchanged Item

My order was originally shipped to the US, but I am now in another country.

I requested an exchange through the Return Portal, but now I want a refund. Can I change my request?

Can I get more than one return label for the same order?

Returns

How is my order protected against loss, damage, or theft during shipping?

Shipping Protection

Where are your shoes made?

Are all your products designed in house?

Will you receive a restock?

Can I customise a stock product?

How can I know if a product is in stock?

What is the difference between shoe polish and shoe cream?

Will the leather stretch after some use?

Are the insoles removable?

What is Calf?

What is Museum Calf?

What is Waxy Kudu?

What is Softcalf?

What is Silkcalf?

What is Waxy Commander?

What is Shell Cordovan?

What is Waxy Shell Cordovan?

What is Antique Calf?

What is Suede?

What is Patent leather?

What are leather soles?

What are studded rubber soles?

What is a metal shank?

What is the welt?

What is the difference between Calf and Softcalf?

Where are the materials you use from?

What is the cork filler?

Leathers and Materials

What is Goodyear Welted construction?

Which kind of construction do you use?

What is Handwelted?

What is Norvegesse construction?

What is the difference between Goodyear Welted - Flex Goodyear Welted - UltraFlex Welted construction?

What is a shoe last?

Construction

What is NST?

What is the "Gentleman's Notch"?

Design

Product

How should a goodyear-welted shoe fit?

Can you assist with sizing?

Can I get sized in person?

Sizing Advice for Lined vs Unlined Shoes

What is the difference between lined and unlined shoes?

Can I use orthotics or custom insoles with Meermin shoes?

HIRO Last Fit

ELTON Last Fit

NEGON Last Fit

SWAY Last Fit

NOVA Last Fit

How can I choose the right size?

Size & Fit

What is a MTO Group?

How do MTO Groups work?

Is there any fee or upcharge on MTO Groups?

Can MTO items be returned?

When will my MTO Order ship?

Want to make a suggestion for upcoming MTOs?

How do I join the Meermin Loyalty Program?

How do I earn points?

How do I redeem points?

How do I access the next Tier level?

How do I receive points for referring a friend?

I've made a purchase but I can't see the points in my account

I've bought at the New York or DC Stores, will I still receive points?

I paid with store credit / a gift card and returned the item. How do I recover the voucher?

Do store credits expire?

Why can't I apply my rewards, store credit, first-time customer discount, or promo code during the Factory Seconds sale?

Rewards

Do Meermin gift cards/credits/rewards expire?

Can Store Credit Be Converted into a Refund?

Newsletter Welcome Offer

Can I use my Gift Card or Store Credits in a physical store?

Gift Cards & Store Credit

What is a 'Factory Second'?

Why should I buy a Factory seconds? Am I making any difference with my purchase?