I requested a change or cancellation, but my Summer Sale order has already been shipped. Why?Updated an hour ago

As stated on our website and in this FAQ, Summer Sale moves extremely quickly. Our Customer Care team will always do its best to review requests as soon as possible, but we cannot guarantee that emails will be reviewed before an order is processed or shipped.

Response times can take 24–48 hours, and during this time our warehouse team will continue processing orders as quickly as possible to meet our customers’ delivery expectations. As a result, your order may already have been prepared and shipped by the time we are able to review your request.

We are always happy to try to accommodate changes or cancellations, but this cannot be guaranteed under any circumstances. Once an order placed by you has been processed and shipped, it can no longer be modified or cancelled.

Please also note that, as stated on our website, Summer Sale purchases are final and are not eligible for exchanges or returns.