How can I return an item purchased in NYC store?Updated 8 days ago

We offer returns for exchange, store credit, or refund on items purchased in-store. Please note that we do not provide return labels for items purchased in-store to be returned by mail.

Before initiating your return, please ensure the following conditions are met:

• The item must be brand new and in unworn condition.
• The purchase must have been made within the last 15 days.
• Scratched soles on footwear will not be accepted. We recommend trying on shoes on a carpeted surface to avoid any damage. For full return conditions, please refer to our Return Policy

Return Procedure:

1. Include the return form inside the package to ensure proper processing of your return.
2. Send the item to the following address:

123 Mercer Street
New York, NY 10012
USA

*Returns must be shipped from within the United States. Packages sent from any other location will not be accepted.

 If you have any questions or need further assistance, please contact our customer service team.