How can I return an item purchased in NYC store?Updated 4 hours ago

We offer returns for exchange, store credit, or refund on items purchased in-store. Please note that we do not provide return labels for items purchased in-store to be returned by mail.

Before initiating your return, please ensure the following conditions are met:

• The item must be brand new and in unworn condition.
• The purchase must have been made within the last 15 days.
• Scratched soles on footwear will not be accepted. We recommend trying on shoes on a carpeted surface to avoid any damage. For full return conditions, please refer to our Return Policy

Return Procedure:

1. Include the return form inside the package to ensure proper processing of your return.
2. Send the item to the following address:

123 Mercer Street
New York, NY 10012
USA

 If you have any questions or need further assistance, please contact our customer service team.