Hi there! Need assistance? Leave us a message, and our dedicated team will respond as soon as possible.

Our email contact form is a convenient way for you to get in touch with us. Whether you have questions, feedback, or requests, we're here to assist you. Fill out the form below, and we'll respond as soon as possible.

Back to Main Site

Back to US Site

Meermin Shoes (US)

Subscribe to our newsletter and receive up to $15 off the cost of Regular Shipping on your first order.Terms &amp; Conditions:<ul><li>Valid for first-time purchases only after subscribing to our newsletter.</li><li>The discount applies exclusively to the cost of Regular Shipping.</li><li>Not valid for Express Shipping or any other shipping method.</li><li>The maximum discount is &#x20AC;15. If the Regular Shipping cost is less than &#x20AC;15, the discount will be limited to the actual shipping cost.</li><li>If your order already qualifies for free shipping or the Regular Shipping cost is $0, no shipping discount will be applied, and the offer cannot be transferred to the value of the products in the order.</li><li>This offer cannot be redeemed for cash and cannot be combined with other promotions unless explicitly stated.</li></ul>

Subscribe to our newsletter and receive up to $15 off the cost of Regular Shipping on your first order. Terms & Conditions:. Valid for first-time purchases only after subscribing to our newsletter. The discount applies exclusively to the cost of Regu

Newsletter Welcome Offer

Gift Cards & Store Credit

Will I have to pay import duties or taxes?

Do I have to pay Sales Tax?

Taxes

Can I split my purchase in installments?

Which Payment methods do you accept? Can I use Apple Pay?

I received a verification email from NoFraud, is it legitimate?

Can I shop local currency?

Can I pay with multiple credit cards?

How can I claim my Tax Free (VAT refund)?

Payments

Will I receive any tracking information? How do I track my order?

Do you offer International Shipping?

Can I modify the shipping address?

Can I pick my order in store?

Do you ship to APO & FPO addresses?

Do you offer Express shipping services?

Where is my order?

Shipping

Order Management

What is your return policy?

How do I start a return? What is the process?

Are your US returns free?

Can all items be returned?

When will I receive my refund?

Will I be refunded the shipping costs?

How can I return an item purchased in NYC or Washington store?

How can I return an item purchased online to your NYC physical store?

When will I receive my exchange?

Can I return or exchange a Factory Seconds purchase?

Returning an Exchanged Item

Returns

How is my order protected against loss, damage, or theft during shipping?

Shipping Protection

Where are your shoes made?

Are all your products designed in house?

Will you receive a restock?

Can I customise a stock product?

How can I know if a product is in stock?

What is the difference between shoe polish and shoe cream?

Will the leather stretch after some use?

Are the insoles removable?

What is Calf?

What is Museum Calf?

What is Waxy Kudu?

What is Softcalf?

What is Silkcalf?

What is Waxy Commander?

What is Shell Cordovan?

What is Waxy Shell Cordovan?

What is Antique Calf?

What is Suede?

What is Patent leather?

What are leather soles?

What are studded rubber soles?

What is a metal shank?

What is the welt?

What is the difference between Calf and Softcalf?

Where are the materials you use from?

What is the cork filler?

Leathers and Materials

What is Goodyear Welted construction?

Which kind of construction do you use?

What is Handwelted?

What is Norvegesse construction?

What is the difference between Goodyear Welted - Flex Goodyear Welted - UltraFlex Welted construction?

What is a shoe last?

Construction

What is NST?

What is the "Gentleman's Notch"?

Design

Product

How should a goodyear-welted shoe fit?

Can you assist with sizing?

Can I get sized in person?

Sizing Advice for Lined vs Unlined Shoes

What is the difference between lined and unlined shoes?

Can I use orthotics or custom insoles with Meermin shoes?

HIRO Last Fit

ELTON Last Fit

NEGON Last Fit

SWAY Last Fit

NOVA Last Fit

How can I choose the right size?

Size & Fit

What is a MTO Group?

How do MTO Groups work?

Is there any fee or upcharge on MTO Groups?

Can MTO items be returned?

When will my MTO Order ship?

Want to make a suggestion for upcoming MTOs?

How do I join the Meermin Loyalty Program?

How do I earn points?

How do I redeem points?

How do I access the next Tier level?

How do I receive points for referring a friend?

I've made a purchase but I can't see the points in my account

I've bought at the New York or DC Stores, will I still receive points?

I paid with store credit / a gift card and returned the item. How do I recover the voucher?

Do store credits expire?

Why can't I apply my rewards, store credit, first-time customer discount, or promo code during the Factory Seconds sale?

Rewards

Do Meermin gift cards expire?

Can Store Credit Be Converted into a Refund?

What is a 'Factory Second'?

Why should I buy a Factory seconds? Am I making any difference with my purchase?

How can I easily identify a Factory Second?

Do you offer price adjustments on Factory Seconds purchases?

How Can I Access Factory Seconds?

Factory Seconds Event

Newsletter Welcome OfferUpdated 13 hours ago